StellarUpdated 29 Oct 2026

My withdrawal was refused or only partly paid

The health rule for margin withdrawals and the cap on Earn withdrawals.

From your margin account

  • With debt, a withdrawal must leave your health factor strictly above 1.1.
  • Value in Blend or LP positions is not withdrawable as plain tokens: exit those positions first.

From Earn

  • One withdrawal pays the smallest of your request, 50% of the pool's total assets, or the cash available. The rest is not queued: withdraw again later.

Tokens not arriving

  • Issued tokens may need a trustline in your wallet.
  • Wait for the transaction result and refreshed balances before trying again.

Still stuck? Open the chat and choose Talk to the team with your public G… address.

Still stuck?

Ask the assistant, raise a ticket for the team, or report a problem. You can track everything under My tickets.