How to get help from the team
Ask the assistant first, then raise a ticket with the team if you need a person.
1. Ask in the chat
Click the chat button in the corner of this site or the app. The assistant answers from these help articles, the official docs and the exact protocol rules, and shows its sources.
2. Talk to the team
If the answer didn't help, click Talk to the team (or just ask for a person). The assistant asks a few short questions, such as your wallet address or a transaction, and creates a ticket with a number like VAN-SOL-000123.
- The team replies in the same chat.
- If you leave your email, you also get the reply by email, so you can close the page.
What to have ready
- Which app you use (Solana or Stellar)
- Your public wallet address
- The transaction signature or hash, if something failed
Never share your seed phrase or private key. We will never ask for it.